Contact Us

Questions, feedback, or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to service@toretark.com. Please offer your name, contact phone number, and the city you live in. Please share product photos if you ask for after-sales service.

Customer Service - Hours of operation:

Monday through Friday 9:00 AM to 5:00 PM

Saturday 10:00 AM to 6:00 PM

Sunday Closed.

Frequently Asked Questions:

Q: How long will it take to receive my package?

A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.

Q: What is the company return policy?

A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. 

Q: How can I contact you regarding my order?

A: You can contact us via email at service@toretark.com or by using the form located on this page.

 

Toretark is the brand, operated by Hengyang Muwei San in China. HERONSBILL is the US payment and registration entity. Customer service and returns are handled from our Hengyang, China office. The US address serves only as a warehouse and registration location.

Most cleaners damage paint, others lack power, and coatings rarely deliver true protection. That's why we, as a professional car detailing company with many years of expertise, Created Toretark : a formula that is powerful yet safe, giving every car the care it deserves. At Toretark,We believe every car owner deserves a vehicle that always remains in optimal condition.