Refund policy
We accept returns of new, unused items in original packaging only.We hope that you are satisfied with all your purchases. If any item does not meet your needs or expectations, you can return eligible items within 30 days of receipt. For more information on our return policy, please see below.
If the return is caused by the consumer, we do not charge a replenishment fee but the consumer should be responsible for the shipping costs. The specific fee should be based on the courier company you choose. We strongly recommend using a traceable and insurable shipping method for returns. We are not liable for returns that are lost or damaged during transit, and you must file a shipping claim. Please return the item only after contacting our customer service, otherwise we cannot process it.
If the received goods are damaged or defective due to our fault, the consumer is not obligated to bear the shipping costs.
Countries providing shipping services
United Arab Emirates, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Colombia, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, India, Italy, Japan, Mexico, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Russia, Saudi Arabia, Sweden, Singapore, Slovakia, Thailand, Taiwan, United States, Vietnam
Order Cancellation
If you wish to cancel your order, please contact us.
Package Not Shipped If your package has not been shipped yet, we will process a refund after receiving your information.
Package Shipped If your package has already been shipped and you wish to cancel your order, you must bear the shipping costs (based on the status in our system, not the status of your order).
The product must be in good condition and in the original packaging we sent you. You can print the order confirmation email and place it in the package.
We will process your refund after receiving the package.
Exchange of Ordered Goods
Packages can only be exchanged if they have not been shipped. Only exchanges of the same price are accepted. For exchanges to another model, please contact customer service at service@toretark.com . (Note: If the price of the replacement item is different, you will need to pay the difference). We also recommend returning the item and placing a new order. Exchanges depend on product availability. If the item is out of stock, we cannot process the exchange.
Returns
To receive a refund, you must return the item within 30 days of receiving it. All returned items must be folded and repackaged as they were when received. Unless there is a quality issue, return shipping costs are the responsibility of the customer.
Return Procedure
To return an item, please contact customer service to obtain the specific return procedure. Provide your order number and the reason for the return, and include a photo or video. Securely pack the item in its original packaging and include the purchase receipt. In some cases, the return is free. If the return reason is not due to an error by Toretark , the return shipping costs will be deducted from your refund.
After receiving your return and inspecting the condition of the item, we will process your refund or exchange. Please allow at least 30 days from receipt of the item to process your return or exchange. Depending on your credit card company, it may take 1-2 billing cycles for the refund to appear on your credit card statement. We will notify you by email once your return has been processed.
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If the time to cancel the order is earlier than the delivery time and the time specified by the website can initiate the cancellation order, the order can be canceled The store does not limit the number of days to cancel an order. If the order is not shipped, it supports the cancellation of orders. Once the order is placed, we will process the order within 2-3 days
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at service@toretark.com.
Company
Toretark
Hengyang Muwei San Network Technology Co., Ltd.
Room 15017, 15018, 15019 Zhongjian Hengyang Commercial Complex, No. 66, 68 Jiefang Road Hengyang, 421000 Hunan Province, China operation center
Email: service@toretark.com
Tel:+14044557950
If you have any questions, click the chat button on the website or send an email to service@toretark.com. We are always here for you!